Emergency Department Receptionist

Job summary An exciting opportunity has arisen to join the Emergency Department Reception Team. We are looking for an enthusiastic and motivated individual with excellent communication skills who can work accurately and effectively in a fast-paced environment. The post holder will provide a professional, patient-focused reception service, ensuring all patients attending the Emergency Department are registered promptly and correctly. You will handle face-to-face and telephone enquiries from patients, relatives and other departments, and will undertake a range of administrative duties to support the smooth running of the service. The role requires strong IT skills, attention to detail, and the ability to work well as part of a team. You should be able to remain calm under pressure and demonstrate a friendly and approachable manner at all times. You must be able to provide flexibility according to service needs. Please note there are no full-time day shifts Mon-Fri available. Shift patterns will include afternoons, evenings, nights and weekends. Previous experience in a hospital reception/admin environment is desirable; however, full training will be provided. Main duties of the job Provide a high-quality, welcoming reception service to patients, relatives, and visitors. Register patients accurately on the departmental system, ensuring all required information is captured. Respond to incoming telephone and in-person enquiries in a courteous and professional manner. Maintain patient confidentiality at all times in accordance with Trust policies and procedures. Support clinicians and wider ED staff with administrative tasks as required. Work efficiently under pressure in a busy clinical environment. Contribute to a positive and collaborative team culture. About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Details Date posted 14 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year p.a. pro rota Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 180-C-CVA1128 Job locations Addenbrookes Hospital-Division C Hills Road Cambridge CB2 0QQ United Kingdom Job description Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and