Business Director - Global Coffee Brand

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Business Director do at WPP Production? By understanding WPP Production's full breath of services, our Business Directors bring smart solutions to clients, helping them transition and transform their business. You are a hunter and team builder who drives client business, as well as grows WPP Production's opportunities and revenue. You add value by maintaining and growing client relationships and are valued by senior clients for your partnership and strategic guidance. You are a driver of growth, who identifies new business opportunities and manages new business pitches to grow your portfolio of business. A storyteller who can drive and lead business with the ability to write and present decks with flare and precision. An exceptional leader of clients, complex teams and individuals, you epitomise our brand values, are passionate about the business and inspire others to continually push to be better. You partner with the Global Client MD (GCMD) and Global Client Lead (GCL) as well as the wider team helping to deliver the right strategic messaging and expectations for delivery excellence. Key areas of responsibility Growth and account planning Support GCMD and GCL in driving agency revenue growth across new business Drive organic strategic business growth through strong relationships, a solid knowledge of your clients' business, strategic direction and competitive landscape Focus on cross selling our capabilities and services to extend our offering to clients Partner with the Commercial Team and Client Operations Director to formulate plans to manage and leverage opportunities to drive client business and partnership Drive and maintain a client business development plan, comms and contact strategy (per client) and identify specific opportunities and actions Play a key role in new business pitches Relationship management Build client relationships based on plan agreed with GCMDG Key areas of responsibility Growth and account planning Support GCMD and GCL in driving agency revenue growth across new business Drive organic strategic business growth through strong relationships, a solid knowledge of your clients' business, strategic direction and competitive landscape Focus on cross selling our capabilities and services to extend our offering to clients Partner with the Commercial Team and Client Operations Director to formulate plans to manage and leverage opportunities to drive client business and partnership Drive and maintain a client business development plan, comms and contact strategy (per client) and identify specific opportunities and actions Play a key role in new business pitches Relationship management Build client relationships based on plan agreed with GCMD/ GCL Seen as a trusted advisor on WPP Production's capabilities and provides guidance and counsel to clients to help them achieve their business objectives by developing the right production strategy Responsible for day-to-day management of overall client engagement and relationship health Monitor client satisfaction metrics and associated performance measures. Ensure negative feedback is escalated to GCMD, is addressed directly with clients and corrective action plans are implemented Deep understanding of client dynamics and objectives, manage client expectations for the agency and course correct potential client issues. Briefing GCMD/GCL and agreeing a quarterly plan Working closely with the GCL to understand contractual obligations and commercial arrangement and how these impact our ways of working as well as profitability Provide strategic insights to clients on a monthly/quarterly basis Partner with Client Director and/or Client Operations Director to drive account governance including Quarterly and Annual Business reviews and ensure flawless delivery Collaboration Work with GCMD/GCL and Client Operations Director to understand who the right capability experts are to bring in to unlock opportunities for growth Partner with Client Delivery to develop and maintain high levels of team effectiveness and satisfaction Maintain high level of trust and respect among department heads in Creative, Production, Operations, Technology, Finance and SMEs Partner with Client Delivery to navigate when there are conflicting priorities Work with WPP Production Global ExCo and WPP Production Marketing Team to tell the story of WPP Production by delivering compelling case studies and content sound bites Leadership Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclu Source: Arbeitnow (https://www.arbeitnow.co.uk/jobs/companies/wpp-production/business-director-global-coffee-brand-london-278150).