Helpdesk Operator

Job summary An exciting opportunity has become available to work on the Portering Helpdesk, based at the trusts Switchboard department. The role is for a a Portering Helpdesk and Transport operator at Castle Hill Hospital. The post is to cover a Full time position participating in weekday and weekend shift coverage on a rotational basis including Bank Holiday Rota. We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills. Main duties of the job The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals. Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks. Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role. Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided. About us The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community. Details Date posted 30 September 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year per annum Contract Permanent Working pattern Full-time Reference number 356-26-8325040 Job locations Castle Hill Hospital Castle Road Cottingham HU16 5JQ United Kingdom Job description Job responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and