Medical Secretary

Job summary Job Overview We have an exciting opportunity for an enthusiastic and motivated individual to join our Secretarial Team on a full-time basis, providing an important link between our clinical team, patients and secondary care services. Working as one of two Medical Secretaries, you will play a key role in processing referrals generated by the clinical team, ensuring they are completed accurately and in line with current policies and referral pathways. You will also be responsible for managing tasks and queries from the wider team, as well as responding to enquiries from patients and referral providers. Knowledge of referral processes, primary and secondary care services, medical terminology, clinical coding and confidentiality would be advantageous. We are looking for a highly organised and reliable team player with an excellent work ethic. You should be able to work independently, manage competing priorities effectively and contribute positively to a busy team environment. Applications are welcomed from candidates with experience of working within a GP practice or wider NHS organisation, as well as those who have a good understanding of primary care and NHS services. If you are looking for a rewarding role where you can contribute to high-quality patient care through efficient referral processing and effective administrative support, we would love to hear from you. Main duties of the job Main Duties of the Role Complete referral processes, ensuring that all requests are processed and actioned promptly and in line with current policies and referral pathways. Review and action administrative tasks generated by GPs and other members of the Practice team following patient consultations and clinical encounters. Assist Practice staff with referral-related queries, identifying solutions and escalating issues where appropriate. Support the Administration, Data and Workflow Team with Practice initiatives, quality improvement projects, contractual requirements and service development activities. Ensure that information relating to referral waiting times is kept accurate and up to date. Ensure that referral processes and Practice-based protocols are regularly reviewed and kept up to date. Please refer to the full Job Description for a comprehensive breakdown of the duties and responsibilities associated with the role. About us We are a progressive and friendly 12 GP training Practice and are offering an exciting opportunity to work with us in our purpose built practice in Longridge, in the heart of the Ribble Valley. We are a committed team consisting of the following roles - GPs, nurses, HCAs, first contact physio, paramedic, pharmacy technician and reception and admin members. We commend ourselves on our team spirit and ethos and whilst working under immense pressure, we deliver care of a high standard. We are fortunate to work in excellent premises which have been extended and updated, it is a positive place of work. We will offer the successful candidate a salary package within the pay range of Agenda for Change subject to experience, you can join the NHS pension scheme and enjoy holiday entitlement in line with Agenda for Change. The wellbeing of our team is important to us and we offer many wellbeing incentives, one of which is an on site gym. Details Date posted 07 October 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A1003-26-0008 Job locations Berry Lane Longridge Preston Lancashire PR3 3JJ United Kingdom Job description Job responsibilities JOB DESCRIPTION JOB TITLE: MEDICAL SECRETARY REPORTS TO: Practice Director Job Summary : To provide general secretarial support to the Doctors and Health Care Professionals. Job Responsibilities : To manage patient referrals across multiple platforms including the e Referral Service, email and online portals. To process and monitor fast track referrals and appointments in a timely manner. To establish and maintain filing and administrative systems so that all documents produced are easily accessible and secure. To assist the completion of medical records when appropriate. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others. To maintain a system for the recording of outgoing practice referrals and letters. To manage and action emails received into the secretary NHS email account. To liaise with hospitals and other third parties in order to obtain outstanding clinic letters, results, reports, request expedites and chase outstanding follow ups. To complete any outstanding actions on the e Referral System by responding to triage responses in a timely manner. To maintain up to date patient records by importing correspondence received via email and LPRES from hospitals and other clinics. To use Resource Publisher to maintain a directory of accurate and up to date referral forms that are received via GP Intranet and email.