Support medical secretary

Job summary We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative duties within the Ophthalmology Injection Service. Main duties of the job The post holder will provide administrative support to the injection service within the Ophthalmology department. They will be responsible for processing referrals into the service, maintaining waitlist lists, patient databases and co-ordinating communication between MDT members, patients and GPs. This will include highly sensitive and complex medical terminology with a need for confidentiality. To be responsible for the receipt of consultant/medical staff, to action where appropriate or escalating any necessary items to the attention of the person concerned. In the absence of the Injection support manager, assist in the rearrangement of clinical activity to accommodate planned and urgent leave, with the ability to prioritise a number of conflicting tasks, taking appropriate action to prevent or solve problems without supervision. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Details Date posted 17 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year Pro rata Contract Permanent Working pattern Part-time Reference number 253-0926-8202008 Job locations Russells Hall Hospital Pensnett Road Dudley DY1 2HQ United Kingdom Job description Job responsibilities Main responsibilities The post holder will provide administrative support to the injection service within the Ophthalmology department. They will be responsible for processing referrals into the service, maintaining waitlist lists, patient databases and co-ordinating communication between MDT members, patients and GPs. This will include highly sensitive and complex medical terminology with a need for confidentiality. To be responsible for the receipt of consultant/medical staff, to action where appropriate or escalating any necessary items to the attention of the person concerned. In the absence of the Injection support manager, assist in the rearrangement of clinical activity to accommodate planned and urgent leave, with the ability to prioritise a number of conflicting tasks, taking appropriate action to prevent or solve problems without supervision. Maintenance of Information Maintenance of medical records by accurate filing of results, correspondence and other associated documentation and to ensure that all relevant documentation is available to medical staff at the time of consultation with patients. Maintenance of individual filing systems on behalf of the consultant and their team. Ensure adequate tracking of medical records both in and out of the department and taking the necessary measures to ensure the security of the information contained within these. Maintain appropriate databases and ensure the accurate information is contained within these. In the absence of the Support Manager, assist in the coordination of test results, bringing these to the attention of the consultant and taking any necessary action. Secretarial Duties Generating letters for Outpatient and Theatre appointments within the defined parameters to meet National and Local performance targets. Arrange bookings for language interpreters for the admission of patients and clinics. Exercise initiative and judgement using acquired skill and knowledge maintaining confidentiality at all times. Interpret clinical notes and phraseology of a continually changing medical team. In the absence of the Support Manager, to be the first point of contact for written and telephone enquiries on behalf of the consultant and their team