Operations Manager

Job summary The Operational Manager at Stockport Medical Group will be responsible for leading the day-to-day operations of the Reception and Administration Teams, ensuring the delivery of safe, efficient, and patient-focused services. Working closely with the Practice Manager and clinical leadership team, the post holder will provide operational leadership, manages resources effectively, and support the achievement of organisational objectives. Key responsibilities will include workforce planning, recruitment, staff development, performance management, attendance and employee relations management, as well as overseeing administrative systems and processes. The role will also assist operational improvement, support the implementation of new ways of working, and ensure services remain responsive to patient and organisational needs. The Operational Manager will play a pivotal role in fostering a positive, accountable, and high-performing team culture while maintaining compliance with NHS, CQC, Information Governance, and Health and Safety requirements. The successful candidate will be an experienced operational leader with strong people management, communication, problem-solving, and organisational skills, alongside a thorough understanding of General Practice and NHS Primary Care operations Main duties of the job Lead and oversee the daily operation of the Reception and Administration Teams, ensuring effective, efficient, and patient-centred service delivery. Assist in management of staffing levels, workloads, and resources to maintain operational continuity and support patient access to services. Provide additional leadership, supervision, performance management, coaching, and development support to administrative and reception staff. Assist recruitment activities, including advertising, shortlisting, interviewing, onboarding, and workforce planning. Manage employee relations matters, including attendance, annual leave, performance, capability, conduct, grievance, and disciplinary processes, ensuring compliance with practice policies and employment legislation. Monitor and improve administrative systems, workflows, and operational processes to enhance efficiency, service quality, and patient experience. Produce and analyse operational performance data and reports to support decision-making and service improvement. Support projects that improve practice performance, implement new systems, and support organisational change. Assist in efforts to ensure compliance with NHS, CQC, Information Governance, Health and Safety, and other regulatory requirements. Contribute to quality improvement initiatives, audits, and governance activities while promoting a culture of continuous improvement and accountability across the practice About us Stockport Medical Group is a large NHS General Practice serving the communities of Stockport from three surgery sites: Edgeley Medical Practice, Delamere Practice, and Lowfield Surgery. The practice is committed to providing accessible, high-quality primary care services that support the health and well-being of its diverse patient population. The practice offers GP consultations, chronic disease management, health promotion, vaccinations, screening, and preventative healthcare. Patient care is delivered by a team of GPs, nurses, healthcare professionals, and administrative staff working together to provide safe, effective, and patient-centred services. Stockport Medical Group places an emphasis on continuous improvement, patient access, and service quality. The practice supports the use of digital services, promotes patient engagement, and works closely with local NHS partners to ensure responsive and sustainable healthcare services. As a training practice, it also contributes to the development of future healthcare professionals and supports innovation within Primary Care. Committed to the values of compassion, professionalism, teamwork, and accountability, the practice strives to deliver outstanding care while maintaining compliance with NHS standards, regulatory requirements, and best practice guidance. Its focus is on ensuring patients receive timely access to healthcare, a positive experience of services, and the highest standard of clinical and administrative support Details Date posted 14 September 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A3052-26-0009 Job locations 1-3 Avondale Road Edgeley Stockport SK3 9NX United Kingdom Job description Job responsibilities Job Purpose The Operational Manager is responsible for the effective day-to-day management of the Reception and Administration Teams at Stockport Medical Group. The post holder will provide visible leadership, operational oversight, and management support to ensure the delivery of high-quality, efficient, and patient-centred services. The role will have dedicated responsibility for workforce management, recruitment, performance management, operat