Service Manager - Emergency Department

Job summary The post holder will be responsible for the operational running of the Emergency Department, cross covering the Urgent Treatment Centre, Acute Medical Unit and Same Day Emergency Care on an ad hoc basis. The post holder will work with closely with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values. Main duties of the job To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital. Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio. To support the General Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services. To ensure rotas are filled and budgets are maintained. To support the clinical and non-clinical team in achieving the national standards associated with the services. About us The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed. Details Date posted 01 September 2026 Pay scheme Agenda for change Band Band 7 Salary £55,524 to £62,652 a year per annum (incl. of HCAA) Contract Permanent Working pattern Full-time Reference number 394-UPC-8205099VV Job locations The Hillingdon Hospital Pield Heath road Hillingdon UB83NN United Kingdom Job description Job responsibilities Please refer to the attached Job Description and