Emergency Department Receptionist (Band 3)

Job summary To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values. 2 Posts available: 1 x 37.5 hours per week 1 x 19 hours per week Main duties of the job Reception and documentation of patients attending the Emergency department using the hospital computer system. Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention. Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway. Communicate effectively and sensitively to distressed patients and relatives. Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist. Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust General admin duties e.g. filing, dealing with telephone enquiries, scanning etc About us You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team. You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service. We are looking for staff with commitment to quality and care and working together for patients Details Date posted 02 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 423-8188171 Job locations Airedale Hospital Skipton Road. Steeton Keighley BD20 6TD United Kingdom Job description Job responsibilities For further details please see the attached job description and person specification attached to this advert. This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list. If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation Job description Job responsibilities For further details please see the attached job description and person specification attached to this advert. This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list. If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation