Emergency Department Night Receptionist

Job summary To provide a professional efficient and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust\'s policies and standards relating to confidentiality and customer care. To ensure patients details are accurately recorded and the relevant documentation created to support safe patient care. To provide general clerical duties to support the patients care / journey though the department with the minimum of delay. This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors Main duties of the job For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey. Details Date posted 04 September 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 185-75041-14184 Job locations Royal Devon University Healthcare NHS Foundation Trust Exeter Devon EX2 5DW United Kingdom Job description Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care service, ensuring patients details are accurately recorded and the relevant documentation is created to support safe patient care. This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors. Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from a new innovative IT system. This role would suit someone who has excellent interpersonal skills, is proactive and looking for a challenge. The successful candidate will demonstrate excellent communication skills, the ability to remain calm under pressure and experience of dealing with the general public and with difficult/distressed people. A flexible approach to work and experience of working in a busy environment and with minimal supervision are also essential. Working Pattern: 3 nights 22:00 - 08:00 followed by 6 nights off Interview Date: To Be Confirmed Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity. For further information please contact: Karen Moughton - karen.moughton@nhs.net / 01392 402085 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon