Personalised Care Cancer Support Worker

Job summary The Personalised Care Support Worker Role should be seen within the context of a new evolving service model which seeks to ensure that cancer patients are offered access to the Recovery Package upon completion of an acute episode of care and that follow up care is Risk Stratified to an appropriate level. Support implementation of all Survivorship Initiatives namely The Macmillan Recovery Package and Risk Stratification Model As part of the Recovery package, the role will assist in delivering the Holistic Needs agenda (eHNA), End of treatment Summaries, Health and Well-Being Events and Remote Surveillance tracking of patients. Support patients to navigate through complex health and social care systems. To be a main point of contact throughout the patients journey, requiring close liaison/working with the core and extended Multi-disciplinary team. The role may involve travel between hospital sites, cross trust working to cover both Risk Stratification and Recovery Package/eHNA work streams. Main duties of the job Pro-actively manage the Surveillance database in conjunction with CNS teams and the cancer information and support Manager. Manage own workload, being aware of own and others role boundaries, with a partnership working approach. Promote Survivorship support services in an equitable manner. Evaluate practice annually with data collection to produce the Macmillan Annual Report and service user feedback questionnaire. Deliver key agreed actions within specified timescales. Occasional cross site/project (i.e. eHNA and Risk Stratification) cover as per the needs of the developing service. Deliver day-to-day administrative support, data entry. Liaise with internal and external stakeholders to support service delivery. Maintain accurate records and ensure compliance with Trust policies. Participate in team meetings and contribute to service improvement initiatives. About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex. Details Date posted 09 September 2026 Pay scheme Agenda for change Band Band 4 Salary £28,392 to £31,157 a year Contract Fixed term Duration 9 months Working pattern Full-time Reference number 001003 Job locations The Princess Alexandra Hospital Harlow Essex CM20 1QX United Kingdom Job description Job responsibilities Detailed job description and main responsibilities Duties and responsibilities: • To work with MDTs to implement the Recovery Package and Risk stratification processes: i.e. Ensure patients receive holistic needs assessments, treatment summaries, health and well-being events and remote surveillance. • To be a main point of contact throughout the patient journey and to help identify risk stratified patients that will receive the Recovery package. • Pro-active liaison and co-ordination to ensure smooth transition across traditional care boundaries. • Support and co-ordinate the needs of patients on patient triggered follow-up pathways, using own judgement and initiative, escalating to the relevant practitioner. • Apply Macmillan Level 1-2 direct/indirect interventions to support non-complex cancer patients. • Assist patients in completing Electronic Holistic Needs Assessments (eHNA’s) and develop subsequent care plans to address concerns. • Facilitate joined up support services, information and health education to create a seamless experience of care for patients. • Deliver health education for non- complex patients in collaboration with established care providers such as CNSs, Cancer Information Manager, particularly focussing on signs and symptoms to look out for and late consequences of treatment. • Support the planning and delivery of self-managed workshops in collaboration with the relevant clinical teams, including agreed annual timetable for workshop provision, organising venues, supporting recruitment and communication with patients and supporting the delivery and evaluation of events. • To coordinate the follow-up investigations required post cancer treatment. • To coordinate a rapid re-entry into the specialist cancer team as per tumour group protocol • To coordinate the necessary assessments, appointments or investigations to fast track people back into the