Medical Secretary

Job summary Little London Surgery is a busy and friendly training practice serving approximately 9,700 patients. Our clinical team includes three GP partners alongside salaried GPs and a wider multidisciplinary team. We are looking to recruit an experienced and enthusiastic Medical Secretary to join our supportive team. This is an important role within the practice, providing high quality secretarial and referral support to our GPs and wider clinical team. The successful candidate will be responsible for processing and monitoring patient referrals, managing clinical correspondence and liaising with patients, clinicians, hospitals and other healthcare services. Previous experience of working with General Practice or primary care, together with a good working knowledge of GP referrals and NHS referral pathways is essential for this position. We are looking for someone who is organised, accurate and able to prioritise a busy workload while maintaining excellent attention to detail. You will need to be confident working independently as well as being an effective member of the wider practice team. Experience of e-RS and Advice and Guidance is essential, with EMIS Web and Accurx experiences desirable. Main duties of the job Process referrals generated by GPs and other clinicians accurately and promptly. Use the NHS eReferral Service eRS and other appropriate referral systems. Process and manage Advice & Guidance requests. Ensure referrals are directed to the appropriate service and pathway. Check referral documentation for completeness and identify missing information. Liaise with clinicians where clarification or additional clinical information is required. Monitor and action rejected, returned or incomplete referrals. Follow up referrals where necessary to support continuity of patient care. Maintain accurate records of referrals and actions taken within the patient's clinical record. Liaise with hospitals, community services and other healthcare providers regarding referrals. Respond appropriately to patient enquiries relating to the progress or administration of their referral. Provide an efficient secretarial service to GPs and other members of the clinical team. Prepare, type and process clinical correspondence, referral letters and other documentation. About us Little London Surgery is a well established GP training practice based in Walsall, providing primary care services to a diverse population of approximately 9,700 patients. We are a three-partner practice supported by salaried GPs, nursing and healthcare staff, clinical pharmacists and an experienced administrative and reception team. As a training practice we are committed to learning, development and maintaining high standards of patient care. We are a busy and forward-thinking practice with a strong emphasis on teamwork. Our clinical and non-clinical teams work closely together to provide a safe, efficient and responsive service to our patients. We are a member practice to South 1 PCN and enjoy working alongside ARRS staff. We use EMIS Web as our clinical system alongside Accurx and other NHS digital systems. We are looking for someone who will become a valued member of our team and who shares or commitment to providing an efficient, professional and patient-focused service. Our practice values are centered around kindness, respect, teamwork, integrity and high quality patient care. We aim to create a supportive and inclusive working environment where every member of the team is valued and encouraged to contribute. We believe in open communication, supporting one another and working collaboratively, particularly during busy and challenging periods. Details Date posted 03 September 2026 Pay scheme Other Salary Depending on experience pay will be agreed at appointment and will relate to experience Contract Permanent Working pattern Flexible working Reference number A4252-26-0004 Job locations Little London Surgery Walsall West Midlands WS1 3EP United Kingdom Job description Job responsibilities Main Duties and Responsibilities Referrals Process referrals generated by GPs and other clinicians accurately and promptly. Use the NHS e-Referral Service e-RS and other appropriate referral systems. Process and manage Advice & Guidance requests. Ensure referrals are directed to the appropriate service and pathway. Check referral documentation for completeness and identify missing information. Liaise with clinicians where clarification or additional clinical information is required. Monitor and action rejected, returned or incomplete referrals. Follow up referrals where necessary to support continuity of patient care. Maintain accurate records of referrals and actions taken within the patient's clinical record. Liaise with hospitals, community services and other healthcare providers regarding referrals. Respond appropriately to patient enquiries relating to the progress or administration of their referral. Recognise urgent referrals and ensure these are proc