ITSM Transformation - Senior Project Manager

<div class="content-intro"><p><strong>WPP is the trusted growth partner for the world’s leading brands.&nbsp;</strong></p> <p><strong>We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.</strong><br><strong>&nbsp;</strong><br><strong>Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>For more information, visit <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&amp;reserved=0" target="_blank">WPP.com.</a></strong><br><strong>&nbsp;</strong></p></div><p><span style="text-decoration: underline;"><strong>Why we're hiring:</strong></span></p> <p><span data-contrast="none">This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and&nbsp;timely&nbsp;manner.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">This role requires a highly experienced programme delivery leader who can&nbsp;establish&nbsp;strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes.</span><span data-ccp-props="{"335559739":120}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong>What you'll be doing:</strong></span></p> <p><strong><span data-contrast="auto">Programme &amp; Project Delivery</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead the end-to-end delivery plan for the Service Management Platform&nbsp;programme.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Define, construct, and&nbsp;maintain&nbsp;detailed, integrated project plans,&nbsp;identifying&nbsp;critical paths, key milestones, and cross-functional dependencies.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Ensure all delivery activities align perfectly with the agreed scope, budgets, timelines, and priorities defined by leadership.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Successfully coordinate multiple concurrent workstreams, including platform architectural rebuilds, data migration, global configuration, and multi-market rollouts.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{"335559685":720}">&nbsp;</span><strong><span data-contrast="auto">Execution Management</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive a high-performance culture of execution discipline and accountability across all hybrid and cross-functional delivery teams.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Proactively track workstream progress,&nbsp;pre-emptively&nbsp;identify&nbsp;delivery roadblocks, and swiftly resolve blockers.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Establish clear ownership and definition of “Done” across all technical and operational project tasks.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Maintain tight change-control management over project scope to prevent scope creep while&nbsp;remaining&nbsp;agile.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{"335559685":720}">&nbsp;</span><strong><span data-contrast="auto">Partner &amp; Vendor Coordination</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Act as the primary operational integration point with key strategic partners, including Kyndryl and ServiceNow.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Align external delivery methodologies and delivery schedules with WPP's internal technical teams and business targets.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Strictly track partner deliverables, ensuring contractual and execution commitments are met.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Establish clear pathways for early escalation of partner-related risks, gaps, or dependencies.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{"335559685":720}">&nbsp;</span><strong><span data-contrast="auto">Governance &amp; Reporting</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Design, implement, and lead robust programme governance structures, including Steering Committees, weekly delivery forums, and peer reviews.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Synthesise complex data to provide transparent, clear, and highly professional reporting on project progress, risks, issues, and dependencies.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Own and actively manage the programme RAID log, ensuring risk mitigation plans are executed.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Deliver structured, data-driven, and polished executive-ready updates for senior leadership.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{"335559685":720}">&nbsp;</span><strong><span data-contrast="auto">Planning, Adoption, and Rollout</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Orchestrate integrated sequencing plans across all workstreams to prepare the business for successful transition-to-service.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="33" dat