Switchboard Operator

Job summary 1X part time posts at 30 hours 1X full time post at 37.5 hours The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month. We are looking for an enthusiastic individual to join the team. We are offering 3 part time posts with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team. The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.Candidates who have applied previously (within the last 6 months) are asked not to re-apply. Main duties of the job Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so. Manning hospital emergency call line and liaising with correct emergency teams. Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair. Report lift entrapments and liaise with those entrapped. Operating the iPM system for Outpatient Appointments, Patient Enquiries. NWAS Northwest Ambulance booking service About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. For roles at Liverpool Women's, visit theircareers page. Details Date posted 07 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year per annum, pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 287-CEF-320-26 Job locations Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE United Kingdom Job description Job responsibilities Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident Operating internal and external paging systems for on-call staff and keeping associated records. Operating alarm systems and keeping associated records. Reception and general clerical duties Updating patient information Re-booking patient appointments Patient search/enquiries Booking transportation Reporting telephone faults to the Communications Supervisor Operating the taxi system and keeping associated records. Responsible for maintaining a clean and tidy work station. Other appropriate duties as allocated by the supervisor/manager. Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available. In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency. Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff. Job description Job responsibilities Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident Operating internal and external paging systems for on-call staff and keeping associated records. Operating alarm systems and keeping associated records. Reception and general clerical duties Updating patient information Re-booking patient appointments Patient search/enquiries Booking transportation Reporting telephone faults to the Communications Supervisor Operating the taxi system and keeping associated records. Responsible for maintaining a clean and tidy work stat