Phlebotomist (BANK)

Job summary Phlebotomist - Bank Main Duties of the Job Working as part of our multidisciplinary team, you will be responsible for providing a safe, efficient and compassionate phlebotomy service to our patients. Job Title: Phlebotomist Reports To: Management and Partners Main duties of the job Key Responsibilities Obtain patient consent for the collection of blood samples. Perform venepuncture in accordance with local policies and procedures. Maintain accurate patient records using SystmOne. Ensure the correct labelling, packaging and storage of samples for transportation to the laboratory. Work collaboratively within the wider practice team. Recognise and escalate safeguarding concerns appropriately. Act as a chaperone when required. In addition to the above responsibilities, you may be required to: Participate in audits, meetings and training. Participate in local initiatives and research to enhance service delivery and patient care. Support and participate in shared learning within the practice. Complete opening and closing procedures in line with practice protocols. Maintain stock levels within clinical rooms. Support infection prevention and control procedures. Promote patient wellbeing and provide opportunistic health advice where appropriate. About us Watton Medical Practice is a well-established, patient-focused GP practice serving the local community in Watton and the surrounding areas. We are proud to provide high-quality, compassionate care within a supportive and forward-thinking primary care environment. Our multidisciplinary team includes GPs, practice nurses, healthcare assistants, allied health professionals, pharmacists, care navigators and an experienced administrative team, all working collaboratively to deliver safe and effective patient care. We value teamwork, open communication and supporting one another to achieve the best outcomes for our patients. We aim to create a positive workplace where staff feel respected, listened to and encouraged to develop professionally. The practice supports ongoing learning, service development and innovation and we welcome team members who are enthusiastic about improving patient care and contributing new ideas. Based in a modern purpose-built surgery in Norfolk, we offer a friendly working atmosphere with a strong sense of community. We understand the importance of work-life balance and strive to maintain a supportive environment where staff wellbeing is valued alongside high clinical standards. Details Date posted 22 September 2026 Pay scheme Other Salary Depending on experience Contract Bank Working pattern Flexible working Reference number A4083-26-0010 Job locations 24 Gregor Shanks Way Watton Thetford Norfolk IP25 6FA United Kingdom Job description Job responsibilities The successful candidate will: Maintain effective communication with patients, carers and colleagues. Build positive working relationships across all departments within the practice. Liaise effectively with GPs, nurses, administrative teams and external organisations. Demonstrate empathy, patience and understanding when dealing with vulnerable patients. Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers. Contribute positively to team meetings and practice initiatives. Promote a culture of respect, inclusion and teamwork. Confidentiality and Information Governance The post-holder will have access to sensitive patient and organisational information and must: Maintain strict confidentiality at all times. Comply with GDPR, Data Protection legislation and practice policies. Handle patient information securely and appropriately. Ensure information is only shared with authorised individuals in accordance with established procedures. Quality and Continuous Improvement The post-holder will: Contribute to maintaining high standards of patient care and service delivery. Identify areas for improvement and suggest solutions. Participate in quality improvement projects where appropriate. Support the practice in achieving contractual, clinical and quality targets. Work collaboratively to improve patient experience and access to services. Take responsibility for personal performance and professional development. Health and Safety The post-holder will: Adhere to all health and safety policies and procedures. Maintain a safe working environment for patients, visitors and colleagues. Use personal security systems where appropriate. Report hazards, incidents and risks promptly. Follow infection prevention and control procedures. Participate in mandatory training and updates. Equality, Diversity and Inclusion Watton Medical Practice is committed to promoting equality, diversity and inclusion. The post-holder will: Treat all patients, colleagues and visitors with dignity and respect. Support an inclusive and welcoming environment. Recognise and respect individual needs, beliefs and circumstances. Deliver services in a non-ju