Medical Secretary

Job summary We have a vacancy for a full-time Medical Secretary to work between Charlton Lane and Wotton Lawn Hospitals within an established team. The post is fixed term for a period of 12 months, working Monday to Friday 37.5 hours each week. Relevant secretarial experience is essential as the environment is fast-paced requiring a broad knowledge of medical terminology, RSA II/OCR II Word Processing/Typing and audio typing experience. You will work as part of a committed supportive team and be able to deal confidently and professionally with colleagues, GP surgeries and patients, maintaining confidentiality at all times. You should have a friendly, positive, problem solving approach, be self-motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently. You will be skilled in IT applications; including, Microsoft Outlook, Word and Excel and have excellent interpersonal and strong communications skills. You should be able to adapt to a busy changing environment and be able to work with people under pressure. Main duties of the job To provide a full confidential, administrative and PA/Secretarial service to Consultants and their Specialist Registrar / Senior House Officer / Hospital Practitioner To work as a member of the secretarial team ensuring deadlines are met and adequate secretarial cover is provided To project the professional image of the business through demonstrating excellent customer care in all activities. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Details Date posted 04 September 2026 Pay scheme Agenda for change Band Band 4 Salary £28,392 to £31,157 a year per annum (pro rata) Contract Fixed term Duration 12 months Working pattern Full-time Reference number 327-26-533-B Job locations Charlton lane and Wotton Lawn Hospital Horton Road Gloucester and Charlton Lane Cheltenham Cheltenham and Gloucester GL53 9DZ United Kingdom Job description Job responsibilities To be the first point of contact for the Consultant and his / her Medical Team. Dealing with enquiries from patients, carers and professionals and offer non clinical help and advice, and utilise experience and knowledge to identify when urgent action may be required by the Consultant or his / her Medical Team To deal sensitively with patients, exercising empathy and recognising that they may sometimes be verbally aggressive. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy if they are angry and to deal sensitively with them if they are upset or worried Plan and organise clinics in order to meet fluctuations in capacity and demand, which involves patients being seen in the outpatient clinic or in the community. Case notes of patients to be prepared in advance of clinic and to trace case notes form Medical Secretariat to the Consultant / Medical Team to ensure the efficient functioning of the centralised patient filing system. To ensure that all necessary information is available to the Consultant and his / her Medical Team and the PA/Medical Secretariat by maintaining accurate and accessible records and files, including electronic and centralised patient filing systems and the Consultants personal filing system, and to manage an action tracking / br