Care Coordinator (Medical Receptionist/PSR)

Address: 80 S Main Rd ste 100 Location: Vineland, New Jersey Category: Administrative/Clerical Remote Position: No Req ID: 43862 Overview Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Vineland team! How Strive PT and Confluent Health Supports You: Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally A focus to create a diverse, equitable, and inclusive workplace culture Generous Paid Time Off Industry-leading Medical, Dental, Vision, LTD insurances 401(k) Employer Matching Family Building and Parental Benefits Responsibilities • Create a welcoming, professional first impression for patients, visitors, and referral sources • Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls • Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps • Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits • Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed • Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation Qualifications • High School Diploma or GED • Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required. • Strong communication, organization, multitasking, and follow-up skills • Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets • Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism • A calm, patient-centered approach with strong attention to detail and a willingness to help the team #CH150 About Compensation: $17-$18/Hour Schedule Needed: M - Th 11:30A - 8PM, Fr - 6:45a - 3:15P Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com .