Medical secretary

Job summary An exciting opportunity has arisen for a Medical Secretary to join the friendly team at Upper Halliford Medical Centre. We are looking for an organised, reliable and proactive individual who has good communication and administrative skills. The role will mainly focus on managing referrals, responding to patient queries and providing secretarial support to the clinical team. Previous GP or healthcare experience, particularly with referrals and EMIS Web, is desirable but not essential. We value enthusiasm, a willingness to learn and a positive approach. This is a great opportunity to join a supportive practice where your contribution will be valued. Main duties of the job The main focus of the role will be the accurate and timely management of patient referrals, including ERS referrals and related correspondence. Duties will include responding to patient queries, preparing insurance reports, updating patient records on EMIS Web and liaising with clinicians, hospitals and other healthcare professionals. You will also provide general secretarial and administrative support, including scanning, filing and document management. The successful candidate will be organised, accurate and able to manage their workload effectively while maintaining confidentiality. About us Upper Halliford Medical Centre is a small, friendly GP practice with a list size of around 4,500 patients. We have 1 GP and 3 Locum Doctors, supported by a Healthcare Assistant, Nurse Practitioner, Pharmacist and a stable, friendly administration team. We work closely together to provide high-quality patient care and ensure the practice runs efficiently. We value teamwork, good communication, reliability and a positive attitude. You will join a supportive team where your contribution is valued and there are opportunities to develop your skills and experience. Details Date posted 01 September 2026 Pay scheme Other Salary £15 an hour Contract Fixed term Duration 2 years Working pattern Part-time Reference number A3505-26-0000 Job locations 270 Upper Halliford Road Shepperton Middlesex TW17 8SY United Kingdom Job description Job responsibilities Job Purpose To provide efficient and confidential secretarial and administrative support to the clinical team, with particular responsibility for patient referrals and related correspondence. Main Responsibilities Manage and process patient referrals through ERS. Monitor referrals and follow up outstanding actions where required. Liaise with clinicians, patients, hospitals and other healthcare professionals. Respond to patient queries professionally and promptly. Prepare and process insurance and private medical reports. Use EMIS Web to update patient records and complete administrative tasks. Prepare letters, reports and other correspondence. Scan, upload and file documents accurately. Provide general secretarial and administrative support to the clinical team. Maintain confidentiality and comply with GDPR and practice policies. Support colleagues with additional duties during busy periods or staff absence. Job description Job responsibilities Job Purpose To provide efficient and confidential secretarial and administrative support to the clinical team, with particular responsibility for patient referrals and related correspondence. Main Responsibilities Manage and process patient referrals through ERS. Monitor referrals and follow up outstanding actions where required. Liaise with clinicians, patients, hospitals and other healthcare professionals. Respond to patient queries professionally and promptly. Prepare and process insurance and private medical reports. Use EMIS Web to update patient records and complete administrative tasks. Prepare letters, reports and other correspondence. Scan, upload and file documents accurately. Provide general secretarial and administrative support to the clinical team. Maintain confidentiality and comply with GDPR and practice policies. Support colleagues with additional duties during busy periods or staff absence.