Medical Secretary

Job summary We are looking for an organised, motivated and experienced Medical Secretary to join our friendly Mental Health team at HMP Bristol. This is an excellent opportunity to provide high-quality administrative and secretarial support to psychiatrists and other clinicians within a busy, challenging and rewarding secure healthcare environment. You will play an important role in coordinating clinics and patient pathways, producing accurate clinical correspondence and maintaining effective communication with colleagues and partner organisations. We are seeking someone who is professional, compassionate and adaptable, with excellent attention to detail and the ability to manage competing priorities. Main duties of the job In this role, you will provide comprehensive administrative and secretarial support to the Mental Health team, including psychiatrists, psychologists, nurses and clinical leads. You will manage electronic diaries and coordinate new assessment and follow-up clinics, appointments, cancellations and patient movement arrangements.You will also prepare accurate and timely clinical letters, reports, discharge correspondence and documentation for GPs, specialists and the Offender Management Unit. Other responsibilities will include processing and recording referrals, monitoring waiting lists, completing daily clinical system tasks in accordance with Trust policies and local procedures, monitoring the Mental Health generic inbox and responding professionally and sensitively to telephone, email and face-to-face enquiries. You will take and produce comprehensive minutes for meetings, maintain confidentiality and accurate records, liaise effectively with internal and external stakeholders, and support the wider administrative team when required. Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post. About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We're Kind We're Fair We Listen We Care Details Date posted 29 September 2026 Pay scheme Agenda for change Band Band 4 Salary £28,392 to £31,157 a year p.a. Contract Permanent Working pattern Full-time Reference number 277-8305547-BRIS Job locations HMP Bristol Bristol BS7 8PS United Kingdom Job description Job responsibilities The successful candidate will have a strong background in senior secretarial or administrative work, ideally within the NHS or another large organisation. You will be confident using Microsoft Office and electronic record systems, able to type accurately at speed and capable of producing formal minutes and confidential clinical documentation to a high standard. You must be able to work independently, organise and prioritise a varied workload and remain calm when responding to interruptions or sensitive and challenging situations. Excellent written and verbal communication skills, sound judgement, discretion and a collaborative approach are essential. You will maintain accurate filing and record systems, support stock ordering, contribute to team meetings and daily huddles, assist with staff induction and training, and provide cross-cover where required. IMPORTANT INFORMATION, PLEASE READ: All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team. You will need to provide: Proof of right to work documentation Proof of ID, needs to include 1 photographicID Proof of address documentation Non-UK passport holders will need to have correct documentation (right to work in the UK