Clerical Officer (XN02)

Job summary Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care. Main duties of the job This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds. This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do. Details Date posted 08 September 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year Contract Permanent Working pattern Part-time Reference number 001960 Job locations St James’s University Hospital Leeds West Yorkshire LS9 7TF United Kingdom Job description Job responsibilities Amanda South Assistant Patient Services Coordinator amanda.south@nhs.net Shortlisting Date: 23rd September 2026 Interview Date: 6th October 2026 Job Summary This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds. This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then this may be the job for you. Why you should join our Team Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative respo