Medical Secretary

Job summary To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Please note this will be a 20 hour position working Monday to Friday between 8am & 5.30pm. Each member of staff is issued with a shift pattern of 8-12 or 1.30-5.30pm. Please ensure that you accept this and you meet the criteria prior to submitting your CV. Main duties of the job a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Manage all enquires in an effective manner d. Maintain an accurate referrals database e. Process calling letters as requested f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records g. Input data into the patients healthcare records as necessary h. Process referrals using the electronic referral system (ERS) i. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms j. Read code data on Emis Web system k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately l. Manage all administrative queries as necessary m. Carry out system searches as requested n. Maintain a clean, tidy, effective working area at all times Support all clinical staff with general administrative tasks as requested About us Darwen Healthlink is a high QOF achiever and we use Emis Web Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is currently over 15,000 patients and we are located in a modern multipurpose Health Centre with a variety of Community based healthcare providers within the building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an onsite Community Pharmacy. The Health Centre is located just off Junction 4 of the M65 providing easy access to the Motorway networks Our practice team consists of: 4 GP Partners, a management team, 3 Salaried GP's, 2 Clinical Pharmacists, 1 Pharmacy Technician, 1 Mental Health Practitioner, 5 Practice Nurses 1 Healthcare Assistant and a Phlebotomist; all of which are supported by an effective and professional administrative team who have been provided with a high standard of training which includes workflow optimisation, care navigation, medication support and customer care. Details Date posted 29 September 2026 Pay scheme Other Salary £13.07 an hour Contract Fixed term Duration 1 years Working pattern Part-time Reference number A2060-26-0012 Job locations Darwen Health Centre James Street West Darwen Lancashire BB3 1PY United Kingdom Job description Job responsibilities To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). All staff at Darwen Healthlink have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety