Senior Health Care Support Worker

Job summary Our mission at Haven House is to provide the highest quality palliative and holistic care services to babies, children and young people and their families in our local communities. We are currently looking for Senior Healthcare Support Workers to join our professional multi-disciplinary team of expert practitioners. The post holder will work as a skilled member of an integrated care team providing holistic care and support for individual children and young people with life limiting conditions and their families in the hospice, home or hospital as required. Main duties of the job The individual will work in partnership with the child or young person and their family as well as other services providing support and will be required to work a variety of shifts across 24 hours as the hospice provides care services 24 hours a day, 365 days a year. As a Haven House Senior HCSW you will have the opportunity to spend quality time with each baby, child or young person enabling you to provide holistic personalised care in partnership with families. You will join a friendly focused team and will be supported to undertake a competency programme during your first three to six months in post. In return, we will support your wellbeing and offer you a learning environment to develop your skills and competencies in paediatric palliative care, supported by our Education Team. About us This role is based at our beautiful woodland hospice in Woodford Green, offering free parking and easy access from the Central line. Benefits As a band 4 you will be entitled to the following range of benefits; Retention of your NHS pension (subject to criteria) Agenda for Change long holiday service entitlement pro rata if eligible Unsocial hours payments London Allowance Free on-site parking Employee assistance programme Eye care voucher scheme Cycle to work scheme Details Date posted 08 October 2026 Pay scheme Agenda for change Band Band 4 Salary £28,392 to £31,157 a year pro rata plus LA and unsocial payment if applicable Contract Permanent Working pattern Part-time Reference number B0186-26-0025 Job locations The White House Woodford Green Essex IG8 9LB United Kingdom Job description Job responsibilities Job Summary The Senior Healthcare Support Worker will work as part of the Integrated Care Team, delivering high-quality, compassionate and family-centred care to babies, children and young people with life-limiting and life-threatening conditions at the hospice or in their own home. The post is contracted at 22.5 hours per week, worked flexibly in accordance with a rota agreed with the Nursing Service Lead. Shifts run 9:00am5:00pm across all care settings. In term time, the post holder will primarily be rostered at weekends; during school holidays, shifts may fall on any day of the week, in order to meet service requirements. Working under the direction of Registered Nurses and as part of the multidisciplinary team, the Senior Healthcare Support Worker will deliver person-centred care in accordance with individual care plans, delegated responsibilities and assessed competencies, escalating clinical concerns promptly to the Registered Nurse or Nurse in Charge. As a senior member of the Healthcare Support Worker team, the post holder will also act as a role model for less experienced colleagues, supporting their development and contributing to a high standard of care across the team. Key Responsibilities Clinical Care Deliver high-quality, compassionate care to babies, children and young people with complex, life-limiting and life-threatening conditions. Provide care within the Hospice at Home service, primarily during weekend shifts in term time and on any day of the week during school holidays, enabling children and young people to remain at home wherever possible. Support the delivery of care within the in-house Day Care service during school holidays, providing continuity of care across both community and hospice settings. Deliver person-centred care in accordance with individual care plans, delegated responsibilities and assessed competencies. Assist with personal care, moving and handling, nutrition, hydration, continence care and mobility where required. Deliver delegated clinical interventions only once assessed as competent to do so, following training, competency assessment and organisational policy, including: Deep suctioning. Tracheostomy care, including routine care and emergency tracheostomy management. Care of children requiring invasive ventilation via tracheostomy. Care of children receiving non-invasive ventilation (BiPAP/CPAP). Oxygen therapy. Gastrostomy care, including enteral feeding and water flushes. Nasogastric (NG) tube care, including enteral feeding and water flushes. Stoma care, ensuring the stoma site is monitored and cared for in accordance with the individual care plan. Follow the Hospice's lone working policy at all times when working within the Hospice at Home service, including agreed check-in pr