Medical Secretary

Job summary The Neurophysiology Department has an exciting new opportunity for someone who enjoys working in a busy hospital environment. We are looking for an organised, reliable and detailed-focused Medical Secretary to join our friendly team. If you have excellent organisational and communication skills, enjoy meeting people and can meet challenging deadlines, then you could be the person we are looking for. The successful applicant will be a crucial part of our team, providing a link between the Trust, the patient and other healthcare professionals. They will provide a comprehensive, efficient and responsive administration service, ensuring referrals, correspondence and other clinical administration are processed accurately and efficiently in accordance with Trust policies and procedures. Previous experience in general practice, the NHS or healthcare would be beneficial, but we also welcome applications from candidates with previous administrative or secretarial experience and willingness to learn. You will need to have good typing skills, be able to formulate and use excel spreadsheets, word and outlook. Full induction and training will be provided. Please note that we reserve the right to close this vacancy early, if we receive a high volume of applications. We therefore encourage candidates to submit their application as soon as possible. Main duties of the job The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team. They will act as a focal point for the clinical team and patients, providing support with with referrals, clinical correspondence, medical reports and other administrative work. The role involves communicating with patients, clinical staff within and outside of the hospital and other healthcare organisations; managing workflows and ensuring all work is completed accurately and within appropriate timescales. Some of the responsibilities include: Reception desk duties, receiving and processing referrals, registering patients, making appointments and providing reports to referrers. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative as well as part of a team in accordance with Trust policies and procedures. You will need to be organised, able to prioritise competing demands, have excellent attention to detail and maintain confidentiality when handling sensitive patient information. About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Our values We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job Details Date posted 15 October 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year pa Contract Permanent Working pattern Full-time Reference number 418-MED43278-EH Job locations Luton and Dunstable Lewsey Road Luton LU4 0DZ United Kingdom Job description Job responsibilities Main responsibilities include (but are not limited to): To perform desk reception duties including receiving patients into the department and booking them onto the hospital systems Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GPs, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary Be responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients demographic information is recorded accurately To request, cancel and re-arrange appointments when necessary, following procedures to minimise DNA rates To process rejecte