Emergency Department Receptionist

Job summary We're looking for a highly organised, resilient and professional Receptionist to join our busy Emergency Department team at Yeovil District Hospital. As the first point of contact for patients, relatives and visitors, you'll play a vital role in ensuring people receive a welcoming and efficient service during what can often be a stressful time. What we're looking for: Exceptional organisational skills Ability to multitask and prioritise in a fast-paced environment Strong communication and customer service skills Confidence working under pressure and adapting to changing demands Compassion and professionalism when dealing with difficult, upsetting or emotionally challenging situations The role will involve: * Greeting and booking in patients * Managing telephone enquiries and administrative tasks * Maintaining accurate patient records * Supporting the Emergency Department team to deliver outstanding patient care * Working calmly and efficiently during busy periods If you're someone who thrives in a dynamic environment, can juggle multiple priorities, and remains compassionate and composed when faced with challenging situations, we'd love to hear from you. Join us and help make a difference when people need it most. *This role is a 12 Month Fixed Term contract* Main duties of the job Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner. Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary. Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner. Process referrals Participate in team and Trust meetings as requested. About us At Somerset NHS Foundation Trust , we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card , unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce , and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty , and breathtaking coastlines , with vibrant cities like Bristol , Bath , and Exeter just a short drive away - and only two hours to London . The region is home to excellent educational facilities , and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Details Date posted 28 September 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 to £25,272 a year Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number 184-OL-OR-5820 Job locations Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT United Kingdom Job description Job responsibilities Please see attached Job Description &