Healthcare Assistant

Job summary An exciting opportunity has arisen to join the team within iCaSH Norwich working in a substantive 28.75 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team. We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop. Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after. The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems. Working Pattern: 28.5 hours to be worked over 08.30-18.15 Monday, Wednesday, Friday, 08.30-19.30 Tuesday and Thursday and 08.45-12.30 Saturdays on rotation. Hours to be discussed at interview Please note interviews will take place at iCaSH Norwich, 1a Oak Street, Norwich NR3 3AE 'If we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026' Main duties of the job To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential. Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients. To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration. Provide a phlebotomy service for patients attending the services. To support health promotion events when requested. To be non-judgemental to all client groups regardless of age/ethnicity/religion. To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration. Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post. About us Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Details Date posted 22 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year per annum, pro-rata Contract Permanent Working pattern Part-time, Flexible working Reference number 448-AMB-8312162 Job locations iCaSH Norwich Rowan House, Colman Hospital, Unthank Rd Norwich NR2 2PJ United Kingdom Job description Job responsibilities The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential. Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients. To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration. Provide a phlebotomy service for patients attending the services. To support health promotion events when requested. To be non-judgemental to all client groups regardless of age/ethnicity/religion. To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and bookin