Receptionist, Day Surgery Ward

Job summary *** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff *** An exciting opportunity has arisen within Birch Day Case Unit at the Alexandra Hospital, Redditch for 0.58 WTE Band 3 Ward Clerk. This equates to 22 hours per week We are looking for a highly motivated individual who is keen to work in a busy and growing environment within an extremely supportive team. Experience would be desirable, but not essential as full training will be given. Computer literacy of a high standard would be expected as the job involves a lot of access to Trust IT systems. We would like someone who has an excellent customer service approach, as you will be the first member of the team that our patients will meet. You need to be able to multi-task and work under pressure, as the job can be fast paced at times The unit takes various surgical specialties such as general surgery, urology, gynaecology, orthopaedics and vascular surgery. We have also expanded care into interventional radiology and operate a Theatre Admissions Unit. The Day Unit currently has 19 trolley spaces and 3 seated spaces in use at any one time, which are reused over the day to maximise volume of patients that come through our unit. The Theatre Admissions Unit has 9 seated spaces. Currently the hours will be split from Mon-Fri between 7am-8pm, with potential for later working and weekend work. You will be required to work a mix of shift patterns and be flexible. Main duties of the job To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service. To take a key role in allocating patients to maximise capacity within the unit To ensure the availability of accurate patient records and documentation as per Trust policies and procedures To deal with patients relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy About us Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Being open and honest Ensuring people feel cared for Showing respect to everyone We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. DBS Checks and Costs Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs. Details Date posted 17 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year Pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number C9365-26-0628-S2 Job locations Worcestershire Acute Hospitals NHS Trust Alexandra Hospital Woodrow Drive Redditch Worcestershire B987UB United Kingdom Job description Job responsibilities Key Duties Responsible for undertaking phone calls for next day admissions to pre-empt cancellations Responsible for generating and sending out patient admission letters for Ophthalmology GA patients Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day Assisting in planning the weekly allocation sheets and as new booking come in that these are checked regularly to ensure capacity is not exceeded alongside checking the theatre management system Bluespier for changes to allocated patients Provide correct starving instructions to patients relevant to their admission time if requested via telephone pre-admission Contact patients via telephone to change TCI times as required Scanning to email the optometrist referrals after the GA cataract surgeries Preparing daily notes for DSU organising all the correct paperwork for the correct surgeries If patient cancels surgery inform relevant personnel cancel on Allscripts PAS and update to reflect the cancellation Responsible for discharging the patients as they go home throughout the day on Allscripts PAS or transferring them to a ward if the patient does not go home On day of su